Delivery Information:
Here you'll find all you need to know about our delivery, returns, refund and exchange policies. If you can't find what you're looking for here, please drop us a line at elizabethgracie@pm.me
| DELIVERY METHOD | TRANSIT TIMES | COST |
|---|---|---|
| UK Standard Delivery | 1-3 working days | Free |
| UK Next Working Day Delivery | Delivered on the next working day; for orders places before 2PM Monday - Thursday. UK Mainland Customers. * | £7.95 |
| UK Saturday Nominated Delivery | Delivered on Saturday; for orders placed before 2PM Friday. UK Mainland Customers. * | £15.00 |
| Highlands and Islands Delivery | 3-5 working days | £4.95 |
| International Standard Delivery | 7-21 working days | Varies on Destination |
| International Express Delivery | 3-5 working days | Varies on Destination |
Please note that during SALE periods deliveries may take 1-2 days longer than the transit times specified above. All transit times stated here are a guide unless it is a nominated delivery.
Can I get package delivered to an alternative address:
Please specify if you would like your order to be sent to an alternative delivery address, however if you do forget you can give our customer service team on elizabethgracie@pm.me, and we can get this changed for you.
Can I follow the progress of my order?:
To help you keep track of your order, we will:
- Send a confirmation email to confirm your order.
- Send a dispatch email to let you know your parcel is on its way.
- Our courier will send an email advising you of the day your delivery is due.
- You can track this on our website or courier’s website
Who will deliver my parcel?:
UK customers will have orders sent using Evri.
Do I have to sign for my delivery?:
We dispatch all orders on a signed for service, therefore a signature is required for all deliveries. If you are not available during delivery, please request your parcel to be left in a safe place or with a neighbour.